Sheila Sanchez was born in Van Nuys and moved to Guayaquil, Ecuador, as a child. When she was 18, she returned to the U.S. to finish high school and enroll at Brigham Young University. That’s where she earned her bachelor’s degree in journalism in 1990.

Sanchez has worked for more than 25 years as a reporter and editor at mid-size daily and weekly print newspapers. She’s also worked as a reporter and editor for digital publications such as AOL’s hyperlocal community news network in Silicon Valley.

In 2014 Sanchez switched careers and began working as a digital editorial strategist helping clients improve their customer experiences with clear, simple and human content across all platforms. She’s currently a senior editor at JPMorgan Chase & Co where she works with a team of content strategists, interaction, and visual designers to deliver the best digital user experience in banking. She also gives editorial strategy direction and artifacts for mobile and online customer interfaces.

JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.4 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management.

She’s earned JPMorgan Chase & Co.’s coveted “Five Keys to a Great Customer Experience” where Sanchez was singled out for “exceeding expectations.” She also received an appreciation plaque for her work as the lead editor in the design and language of the bank’s Freedom app. She’s also won awards from the Associated Press for her spot news and investigative reporting, and in 2007, the Morgan Hill Times won the coveted General Excellence Award from the California Newspaper Publishers Association, while Sanchez was editor.

While working as a senior editor for Patch, she received the “Best of the West” award for her coverage of slain the slain Santa Cruz police officers. In August of 2014, she won an Open Government Award and commendation for the successful launch and editorship of Los Gatos Patch from 2010-2014. The site distinguished itself as one of the best within a 900-plus network. Site championed open government and First Amendment issues. She’s also been recognized for breaking news and outstanding community service through volunteer employee give-back programs.

She’s married to Mario, a software engineer in Santa Clara, and has three children—two daughters, ages 23 and 22, and a son, who is 15. She’s completed nine marathons.